Shipping Policy

Shipping Policy: Getting Your CANAMAX Treasures to You

At CANAMAX Corp, we know that once you’ve selected the perfect handcrafted basket or home storage solution, you’re excited to receive it. We’ve designed our shipping process to be as reliable, transparent, and efficient as possible, whether you’re just down the road or across the ocean. This Shipping Policy outlines everything you need to know about how we get your order from our door to yours.

Order Processing Time

Once your order is placed, our team gets to work. All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an Order Confirmation email immediately after your purchase, and a Shipping Confirmation email with tracking information as soon as your order has been packed and handed over to our shipping carrier .

*Please note: During peak seasons (like holidays) or promotional periods, processing times may be extended by an additional 1-2 business days. We appreciate your patience during these busy times.*

Domestic Shipping (United States)

We offer several shipping options for our customers within the United States. All domestic orders are shipped from our facilities via trusted carriers such as USPS, UPS, or FedEx.

Free Shipping: We are pleased to offer Free Standard Shipping on all domestic orders over a certain value (e.g., $75). This offer is automatically applied at checkout and is valid for standard shipping to the 48 contiguous United States. Additional charges may apply for shipments to Alaska, Hawaii, and remote territories.

International Shipping

As part of our mission to bring the beauty of handcrafted baskets to the world, we actively ship to customers worldwide. International shipping costs and delivery times are calculated based on the destination, package weight, and dimensions.

Important Information for International Customers:

• Customs and Duties: Please note that your order may be subject to import duties, taxes, and customs brokerage fees levied by the destination country. These charges are the sole responsibility of the customer . CANAMAX Corp has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing an order.

• Customs Policies: Customs policies vary widely by country. In some cases, a package may be delayed by customs for inspection. Unfortunately, we cannot be held responsible for these delays, as they are beyond our control.

• Prohibited Items: It is the customer’s responsibility to ensure that the products ordered can be lawfully imported into the destination country.

Shipping Costs

Shipping costs are dynamically calculated at checkout. The final cost is determined by:

1. The weight and dimensions of the products in your cart.

2. The destination address (domestic or international).

3. The shipping method you select (Standard, Expedited, etc.).

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing:

• A tracking number.

• A link to the carrier’s website where you can follow your package’s journey.

• The name of the shipping carrier.

Please allow up to 48 hours for the tracking information to update in the carrier’s system. If you have any issues with tracking, please contact us at euroaamz@gmail.com with your order number.

Shipping Restrictions

• P.O. Boxes: At this time, we recommend using a physical street address for delivery to ensure successful receipt of your package, as some carriers we use cannot deliver to P.O. Boxes.

• APO/FPO/DPO Addresses: We proudly ship to military APO, FPO, and DPO addresses via USPS. Please note that delivery times to these addresses can be longer due to their unique logistics.

• Remote Areas: Some remote or rural locations may incur additional shipping surcharges or longer delivery times, which will be communicated at checkout.

Lost, Damaged, or Incorrect Shipments

We take great care in packing your items, but we understand that sometimes things can go wrong in transit.

• Damaged in Transit: If your package arrives visibly damaged, please refuse the delivery if possible. If you have already accepted the package, please take photos of the damaged box and the items inside, and contact us immediately at euroaamz@gmail.com within 48 hours of delivery.

• Lost Packages: If your tracking information shows as “delivered” but you haven’t received your order, please check with neighbors and around your property. If it’s still missing, contact us, and we will open an investigation with the carrier.

• Incorrect Items: If you receive an item that is different from what you ordered, please contact us immediately with your order number and a photo of the item you received. We will arrange for a correction to be sent to you.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. CANAMAX Corp cannot be held responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error, please contact us immediately at +84912503266 to see if we can correct it before the order ships.

Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices or carrier services. The most current version will always be posted on this page with the “Last Updated” date.

For any questions regarding shipping, please don’t hesitate to contact our friendly customer service team.